IndiGo launches an AI-powered chat assistant for consumers, following Air India

The artificial intelligence (AI)-powered chat assistant “6Eskai” was introduced by IndiGo on Monday, and it can answer user inquiries in ten differen6Eskai can handle a variety of functions, including as reserving tickets, using coupons, scheduling add-ons, completing web check-ins, assisting with seat selection, organizing travel, responding to frequently asked questions (FAQs), and putting clients in contact with agents, according to IndiGo. Furthermore, the bot can comprehend spoken commands utilizing speech-to-text models in addition to written or typed language. t languages.

Following in the footsteps of Air India, which debuted its AI-powered chatbot “Maharaja” on November 10, is the biggest airline in India.

6Eskai is driven by Microsoft’s GPT-4 technology, whereas Maharaja is powered by Azure OpenAI.

“Early results from the soft launch indicate a remarkable 75 per cent reduction in customer service agent workload, showcasing the efficiency and effectiveness of the bot,” IndiGo’s statement noted.

Additionally, 6Eskai mentioned that it uses natural language conversations to guide our customers through the entire booking process in an extremely simple and straightforward manner.

According to a statement released by Air India on November 10, Maharaja has satisfactorily addressed more than 500,000 customer inquiries since its trial launch in March 2023. As of right now, it handles more than 6,000 queries daily in four languages.

Maharaja, an Air India representative, handles a wide range of consumer inquiries pertaining to 1,300 topics, including flight status, baggage allotment, packing limitations, check-in, frequent flyer benefits, access to airport lounges, flight modifications, refunds, and more.